Frequently Asked Questions
Everything you need to know about our premium storage and organization solutions.
How do I know which box size is right for my needs?
We provide detailed dimensions (Length x Width x Height) for every product. For standard document storage, our Letter/Legal size boxes are industry standard. For heavier items, we recommend our heavy-duty double-walled options.
What is the weight capacity of your storage boxes?
Weight capacity varies by model. Our basic strength boxes typically hold up to 500 lbs of stacking weight, while our heavy-duty reinforced series can support up to 850 lbs.
Are Bankers Box products environmentally friendly?
Yes, sustainability is a priority. Most of our products are made from a high percentage of post-consumer recycled content and are 100% recyclable when they reach the end of their lifespan.
How long does shipping take for bulk orders?
Standard orders typically ship within 1-2 business days. For large bulk or palletized orders, delivery usually takes 3-7 business days depending on your location.
What is your return policy for damaged items?
If your order arrives damaged during transit, please contact our support team within 48 hours. We offer a full replacement or refund for any defective or damaged goods at no additional cost to you.
Do the boxes arrive pre-assembled?
To save on shipping costs and storage space, our boxes arrive flat-packed. However, many models feature 'FastFold' technology, allowing them to be assembled in seconds without the need for tape.